Privacy Policy

Last updated: August 2026

LitUp Vancouver ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

When you request a quote, contact us, or use our website, we may collect:

Your name, email address, phone number, and property address
Details about the services you're interested in (e.g. Christmas, Diwali, Halloween, or wedding lighting)
Messages you send us through our contact form, quote request popup, or WhatsApp
Basic website usage data via Google Analytics (pages visited, general location, device type)

How We Use Your Information

To respond to quote requests and provide the services you've asked about
To schedule and coordinate installation, maintenance, and removal appointments
To send appointment confirmations, updates, or invoices related to your service
To improve our website and understand how visitors use it

How We Protect Your Information

We take reasonable steps to protect the information you share with us. Contact form and quote submissions are processed securely through Netlify's form handling. We do not sell your personal information to third parties.

Third-Party Services

Our website uses Google Analytics to understand site traffic, and may use Google Tag Manager for the same purpose. If you contact us via WhatsApp, that conversation is subject to WhatsApp's own privacy policy. If you make a purchase through our online shop, payment processing is handled by our payment provider, and your payment details are not stored on our servers.

Your Choices

You can ask us at any time to see what information we hold about you, to correct it, or to have it deleted, by contacting us using the details below. You can also opt out of analytics tracking using your browser's privacy settings or ad-blocking tools.

Contact Us

If you have questions about this Privacy Policy, reach out to us at litupvancouver@gmail.com or 672-338-1260.